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FG Unveils N700m Contact Centre

adebayo-shittu

The Federal Government has opened the N700 million Government Contact Centre in Abuja to enhance ease of doing business through technological innovations and information dissemination.

Adebayo Shittu Minister of Communication, who unveiled the platform, said job opportunities would be created in various fields through the initiative, while the country’s economy would witness a sudden turn around.

“The Centre is essentially a technology-enabled multi-channel and multi-lingual platform developed to improve accessibility to government services and information by interested parties,” he said.

“This robust platform presents citizens and interested stakeholders with an avenue to obtain information on (or provide feedback to) government MDAs. It also provides access to services via telephone (multi-lingual agents: Hausa, Igbo, Yoruba, English and pidgin. Other languages can be incorporated subsequently) email, chat and social media.”

He said the Centre already had in its platform all the parastatals under the Ministry of Communications, while the Ministries of Power and Aviation have also keyed into the platforms.

The minister said all federal agencies and parastatals would key into the platform by the time it becomes fully operational, adding the service delivery and performances of MDAs would also be monitored through the system in conjunction with SERVICOM.

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