Businesses that embrace technology will gain competitive edge – says Angela Mensah-Poku

Posted by - October 19, 2020

The Director of Digital Transformation and Commercial Operations at Vodafone Ghana has urged businesses to embrace digital customer experience to enable them to gain a competitive edge Angela Mensah-Poku said businesses can only thrive over their competitors when they embrace technology in operations. “Digitisation is the current enabler for everything under the sun and the

Vodafone’s Ghana friendly digital assistant ‘TOBi’ now on WhatsApp

Posted by - October 16, 2020

TOBi, Vodafone’s friendly digital assistant is now available on the Telco’s customer care WhatsApp number 0501 000 300. The chatbot, which is powered by artificial intelligence, has been introduced to improve customer queries and response time. TOBi is designed to provide 24-hour assistance to customers on products, services and enquiries. The aim of the chatbot

Vodafone Ghana reaffirms commitment to enhance customer experience through innovation,creativity and digital

Posted by - October 7, 2020

Digital Transformation and Commercial Operations Director at Vodafone Ghana, Angela Mensah-Poku, has reaffirmed the Telcos’ commitment to enhancing customer experience through innovation, creativity and digital. According to her, one of the core values at Vodafone is to continually deliver unmatched customer experience and innovation across all key touchpoints. “We are an organisation that prides itself

When you think we don’t care – Angela Mensah-Poku

Posted by - October 17, 2019

People are passionate about customer service in Ghana. Overall, the feeling is that companies do not care. The focus is just on profits and nothing else. Take a cursory glance on social media today – Twitter, Facebook and WhatsApp – and you’ll probably understand what I mean. ‘Vodafone has stolen my credit,” screamed an angry