Amazon.com Inc. says the one- and two-day delivery times that shoppers have come to anticipate will return slowly in the coming weeks as the online retailer is catching up from a demand surge linked to coronavirus outbreak.
The company relaxed limits on the amount of inventory its suppliers would send to Amazon warehouses on Sunday and is shortening shipping times — which for some goods had lasted for weeks before the outbreak began.
Fast delivery is key to Amazon’s customer pledge, helping it draw over 100 million customers who pay monthly or annual Prime membership dues. Prime members are spending more on the platform than non-Prime members , making it important for Amazon to get its delivery times back to normal, particularly when retail stores start reopening and shoppers have more choices.