Integrated telecommunications service provider, Globacom, has improved access to its call centres with an increased manpower deployment in all its customer care contact centres across the country.
In a statement issued from its Mike Adenuga Towers, Victoria Island, Lagos, head office, Globacom said that the increased manpower at the call centres had led to a faster connectivity to all its help lines.
The company said: “in conformity with global practices in customer care, Globacom has reassured its teeming customers of improved access to all its call centres across Nigeria with increased manpower in order to enhance and sustain faster connectivity to all our help lines and therefore ensure quick resolutions of queries, requests and complaints raised by our valuable customers.”
“These steps would add value to the experience of our esteemed customers on the network as they will spend less time on the Interactive Voice Response, IVR, before a human customer care representative picks the call and resolves the issue or issues being raised by the customer,” the statement said.
To achieve the above, the grandmasters of data disclosed that a lot of human and material resources had been deployed at its customer care contact centres located across the country.
Additionally, the company also said that it had increased the capacity of its social media help desk to handle social media customer interaction through Facebook, Twitter, Instagram, Google+, YouTube, Online Web Chat and other platforms.
“In addition to these, we have introduced an eMarketing team to enhance customer engagement on new products and services. For the online dealers and business associates, a dedicated customer care support desk to manage and handle walk-in customers pan Nigeria has been established, and the desk, cumulatively, manages over 30 dealers and associates on a day to day basis”, the statement added.
Globacom assured its teeming subscribers that it would continue to put in place structures and facilities that “will ultimately make telephony seamless and fun for all and sundry and we therefore urge our customers to keep faith with the network for improved and quality customer care services”.