The Nigerian Communications Commission, NCC made Port Harcourt livelier yesterday as the city hosted the 87th Edition of Consumer Outreach Programme (COP) at The Arena Event centre in GRA Phase II.
The NCC Management team represented by Austin Nwalunne, Director Spectrum Administration; Reuben Muoka, Head Public Relations; Ismail Adedigba, Deputy Director Consumer Affairs; and Helen Obi, Head of Zonal Operations, took turns to educate participants on the emerging frontiers of Consumer Protection which the Commission has brought to bear on telecom regulation, and requested all telecom consumers to take advantage of the new lease to build a new partnership for improved telecom services.
That new frontier of consumer protection is pivoted on real-time provision of information and education to the consumer to nudge the understanding of issues in the telecom ecosystem, and also enable them to make informed choices on products and services.
The ultimate goal is to improve the quality of service and nature as well as the pattern of consumer experience because the telecom consumer, as the lifeblood of the industry, remains the pre-eminent stakeholder in the telecom environment.
It is this philosophical foundation that informed the declaration of the year 2017 as the YEAR OF THE NIGERIAN TELECOM CONSUMER. At the heart of the declaration is a reminder to the consumer of the opportunities available for redress of poor service delivery. Hence, NCC, has appealed to telecom consumers to activate the Short Code 2442 to stop unsolicited messages received from service providers or to choose the type of messages they wish to receive from their service providers.
Participants were also informed to utilize the 622 Toll Free Line provided by the NCC to escalate unresolved complaints hitherto reported to Service Providers.
The COP, like other companion consumer engagement platforms instituted by the NCC is a forum of consumers, operators and the regulator, convened periodically to discuss the challenges of the industry and proffer solutions with the purpose of achieving improvement in services and consumer satisfaction.
At the Port Harcourt COP was Helen Paul, a luminary of entertainment and comedy and one of the iconic faces of the NCC Year of the Telecom Consumer programme who also mounted the stage to amplify the voice of the Commission on all consumer related matters. She was quite heartily received by the participants.