Governor of Ebonyi State, David Nweze Umahi has said that Information Communication Technology has an important role to play in advancing the growth and development of Nigeria’s economy.
Speaking at the 79th edition of the Consumer Outreach Programme organised by the Nigerian Communication Commission in Abakaliki with the theme: “Information and Education as a catalyst for Consumer protection”, the governor said the opportunities offered by the new media if well harnessed can put the nation on a path to economic revitalization.
He said:”If the NCC as the ombudsman could properly regulate unsolicited text messages, ring tunes and arbitrary reductions of monies by service providers from users, it will be a catalyst for economic growth.”
Represented by his Deputy, Barr. Kelechi Igwe, the Governor expressed dismay over the way and manner the service providers treat their customers most often without apology.
This he said posed great consequences to the growth of the industry.
He also blamed ignorance on the part of the consumers for some of the alleged misconducts of service providers, saying, “So, I think that these complaints are what NCC as a body has to look at with a view to encouraging the service providers to resolve the issues.”
He said that the state government as a result of its unequivocal commitment to developing the ICT sector established the Ebonyi Telecom Infrastructure Compliance Agency to ensure legal and proper ways of developing Telecom infrastructure in the state.
In his address, the Director, Consumer Affairs Bureau in the NCC, Abdullahi Maikano represented by his deputy, Joseph Atoyebi said the commission identified Consumer education as one of the most-effective mechanism that provides and guarantees consumer protection.
He stated that to ensure that the telecoms consumer are well protected, informed and educated, the commission had developed series of initiatives with the main goal of empowering consumers with appropriate information that will ensure that their rights were not only protected but their choices provide them with value for money.
He further stressed that the commission recognized that the rights of every telecoms Consumer must be protected and one of the fundamental rights of the telecom consumer was the right to be informed and educated.