Etisalat Nigeria Rated Best in Quality of Service by the NCC


Most innovative and fastest growing telecommunications company, Etisalat Nigeria, has been rated the best telecommunications service provider for good Quality of Service (QoS) by the Nigerian Telecommunications Company (NCC) based on the Quality of Service Key Performance Indicator audit report recently released by the regulator. The results of NCC’s December tests showed that of the four GSM operators, Etisalat was top in four of the five thresholds used in measuring quality of service.

The KPIs measured by the Commission included Call Set Up Success Rate (CSSR), Call Completion Rate (CCR), Stand Alone Dedicated Control Channel and Handover Success Rate (SDCCH), Call Data Rate (CDR) and Traffic Channel Congestion With or Without Handover (TCHcon).

In the report, Etisalat recorded 100 percent in the Call Setup Success Rate (CSSR) from January to November. In the Traffic Channel Congestion with or without hand over (TCH Con), Etisalat’s made a great improvement in November by achieving high percentages. In the Standalone Dedicated Control Channel (SDCCH) , Etisalat’s performance was far above the target set by the NCC in the eleven months under review and in the Drop Call Rate Target (CDR) it fared well, while in the Call Completion Rate segment (CCR), the Telco’s performance met the requirement set by the regulator  throughout the eleven-month period.

Speaking on the outcome of the results, Chief Executive Officer, Etisalat Nigeria, Steven Evans, said that the result is a further proof of the company’s commitment to offer the best quality of service to its customers. “Our mission is to add value to the lives of our customers and make their communication lives easier through our quality network. We will continue to offer innovative products and services in fulfillment of the promise we made to Nigeria a little over three years ago when we commenced operations in the country”.

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